Privacy policy – For Users Buying tea online
Privacy Policy – Effective March 13, 2022
This Privacy Statement applies to www.asianherbs.co.in, owned and operated by Asian Herbs (“We”, “Us”, “Our”). This privacy policy describes how Asian Herbs collects, receives, use, store, share, transfer, and process the personal information you provide on our Website: www.asianherbs.co.in. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Asian Herbs participates in and has certified its compliance with both the U.S. and the Indian Privacy Shield Framework. Asian Herbs is committed to subjecting all personal data received from all countries including the European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. (or the Indian) Department of Commerce’s Privacy Shield List
Asian Herbs is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. The Republic of Tea complies with the Privacy Shield Principles for all onward transfers of personal data from various countries including the EU, and the onward transfer liability provisions. With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Asian Herbs is subject to the regulatory enforcement powers of the Indian Federal Trade Commission. In certain situations, Asian Herbs may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our India-based third party dispute resolution provider (free of charge).
We will share your personal information with third parties only in the ways that are described in this privacy policy. We will not share your information with third parties for a purpose that is materially different from the original purpose(s) without your consent. We do not sell your personal information to third parties. We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
Asian Herbs has implemented a variety of security measures to maintain the safety of your personal information. Asian Herbs has implemented internal policies and controls to restrict access to your information to employees who have special secured access rights. When you place orders or access your personal information, your session will take place on a server utilizing security access controls. All sensitive/credit information supplied by you is transmitted via Secure Socket Layer (SSL) technology and securely stored in Asian Herbs’s database. Our website is secured by Norton Secure. Upon request, Asian Herbs will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. Asian Herbs provides a “My Account” feature on our website which allows you to modify, delete and/or remove most of your personal information. This page can be accessed by clicking my account link at the top and bottom of every page on the site or by emailing our Customer Support at support@asianherbs.co.in or by contacting us by telephone or postal mail. We will respond to your request to access within 10 days.
We collect the following Personal Information from you
- Contact Information such as name, email address, mailing address, phone number
- Billing Information such as credit card number, and billing address
- Unique Identifiers such as user name, account number, password
- Information about your business such as company name, company size, business type
- Demographic information such as zip code
We use this information to
Your e-mail address is used to create and identify your account on Asian Herbs. Your e-mail address is also used by Asian Herbs to correspond with you about any orders that you may place or to notify you of the results of any contests you may have entered. With your permission, we may also use your e-mail address to notify you about important functionality changes to the Web site, new tea products and special offers or promo code coupons that we think you’ll find valuable. If you would rather not receive this information or would like to opt-out of receiving e-mail of this kind, simply click on the “Unsubscribe” link that appears at the bottom of any email and follow the simple instructions to have your email address removed from the list of customers who receive notices of new functionality, services, special offers, newsletters and promotions.
We, Asian Herbs and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level. Please note that if you choose to disable cookies, it may limit your use of certain features or functions on our website. As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
- Fulfil your order
- Send you an order confirmation
- Send your requested product or service information
- Respond to customer service requests
- Administer your account
- Send you a catalogue
- Send you a newsletter
- Send you marketing communications
- Administer contests and sweepstakes you entered, and notify you if you won
- Respond to your questions and concerns
Other Sites and their Privacy Policies
Widgets – Our Web site includes Widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g. displaying the news, opinions, music, etc). Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. For instance, our site may allow social media platforms, such as Facebook®, Twitter®, and Pinterest® to host plugins or Widgets on our Web site. These social media platforms’ data collection and handling practices are defined by those platforms, and not by this Web site. Information collected by these Widgets is governed by the privacy policy of the company that created it, and not by Asian Herbs.
Links to 3rd Party Sites – Our site includes links to other Web sites whose privacy practices may differ from those of Asian Herbs. For example, we allow social media platforms, such as Facebook®, Twitter®, and Pinterest® to host “share,” “like,” or similar buttons that collect data on our Web site. These social media platforms’ data collection and handling practices are defined by those platforms, and not by this Web site. If you submit personal information to any of those sites, your information is governed by their privacy policies, and not by Asian Herbs’s Privacy Policy. We encourage you to carefully read the privacy policy of any Web site you visit.
Blogs – Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal from our blogs, contact us.
To have your email address removed from our list of addresses that receive information about new products, service, sales and promotions, simply click on the “Unsubscribe” link that appears at the bottom of any email and follow the simple instructions. Alternately, if you have created an account with Asian Herbs, you can also remove your email address from our list of addresses that receive information about new products, service, sales and promotions by unchecking “Email Me” while placing your next order. PLEASE NOTE: It can take up to 8 days to process this request so you may get another email from us. Thank you in advance for your understanding.
Data Collection and Consent
Data Retention – We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@asianherbs.co.in. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Legal – In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If Asian Herbs is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Your Consent – You acknowledge that this privacy policy is part of the website’s Terms of Use and you agree that using this site signifies your assent to Asian Herbs’s privacy policy. Asian Herbs reserves the right to change the terms of use, including this privacy policy, at any time, without advanced notice. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.
Your Rights
You have the right to request that we delete any personal information about you that we have collected from you and that we direct any service provider to delete such personal information from its records. Such a request may be referred to as a request to delete. However, pursuant to the CCPA, your information may not be deleted under certain circumstances, including where maintenance of your personal information is necessary to: complete the transaction for which the personal information was collected, fulfil the terms of a written warranty or product recall conducted in accordance with federal law, to provide a good or service that you requested or that is reasonably anticipated within the context of your ongoing business relationship with us, or to otherwise perform a contract between us and you; to detect security incidents, protect against or prosecute fraudulent or illegal activity; to enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; to comply with a legal obligation, or to otherwise use your information internally in a lawful manner that is compatible with the context in which you provided the information.
We may offer financial incentives, including payments to you as compensation, for the collection of personal information, or the deletion of personal information. We may also offer a different price, rate, level, or quality of goods or services to you if that price or difference is directly related to the value provided to us by your data. We will notify you of such financial incentives. We will enter you into a financial incentive program only if you give us prior opt-in consent which clearly describes the material terms of the financial incentive program, and which may be revoked by you at any time. We will not use financial incentive practices that are unjust, unreasonable, coercive, or usurious in nature.
Reads
We at Asian Herbs strive hard to maintain the best possible quality standards during entire product production cycle to deliver the best in quality Natural products, to our consumers.
Our replacement, return and refund policies are designed keeping customers first and we always try to deliver the best in the class service to our consumers.
The exchange, return & refund policies mentioned below are applicable only on the Purchases made online through our official website www.asianherbs.co.in and not applicable for products bought at offline stores or on any third-party platforms.
You can e-mail us at support@asianherbs.co.in within 7 days from the date of delivery to book an exchange/ return/ refund request.
REPLACEMENT, RETURN & REFUND
Replacement –
- Replacement of the products may be considered in below scenarios –
- In-transit damage of the product if such instances reported within 24 hours of product delivery.
- If we deliver a product with Shelf life remaining < 50% of the product life if such instances reported within 24 hours of the delivery.
- In case of any quality related concern, subject to verification from internal quality control team after detailed understanding of the concern raised and product evaluation.
- The product in question needs to be returned for Replacement of the product, without the return of product replacement is not permitted.
- Scenarios where Replacement of the products is not allowed –
- No replacement is allowed for any expired product.
- Used products are strictly not allowed for replacement.
Return –
- Products are delivered on NON – RETURNABLE BASIS
- Return is allowed only in case of delivery of incorrect or damaged products.
Refund –
- Refund of the delivered product is permitted where there is a quality issue or order cancellation by the Company.
- Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account.
- Refunds via E-Voucher can be redeemed on next purchase at Organic India within the validity date.
- Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check).
- Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
- Cash Refunds are not allowed for COD orders.
- Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.
